Susan co-founded Communication Training Consultants. She developed the core courses in teaching writing and presentations for the Engineering Management and Leadership Program at Santa Clara University, where she taught for 20 years.


Her writing experience stretches back to her days as a San Francisco Examiner news reporter – the first Filipina journalist for a major metropolitan newspaper in San Francisco. There, Susan learned how to write concisely and quickly to meet daily deadlines.

Based on this pivotal experience, she developed practical techniques for producing high quality documents in a short amount of time. Her pioneering techniques include a reader-centered “formula” that speeds up the writing of excellent emails.

Susan has a wide range of teaching experience, including writing and public speaking classes at the University of California in Berkeley, Stanford University, and the University of Michigan in Ann Arbor.

Since founding Communication Training Consultants, Susan has taught hundreds of engineers and scientists how to write clearly, concisely, and powerfully. Her skillful teaching resulted in long term relationships (10 or more years) with such diverse corporations as:

  • Delta Dental Plan of California
  • Hewlett-Packard Company
  • Honeywell-Measurex
  • GTE
  • NASA Ames Research Center
  • Syntex
  • 3Com Corporation
  • Varian Inc.


Susan has a bachelor of arts degree in Sociology from the University of California in Berkeley and a master’s degree in Speech Communication from the University of Michigan in Ann Arbor.

A professional speaker and writer, she has appeared on radio and television and has been featured in newspaper and magazine articles. Susan writes articles on communication. In recognition of her professional achievements, she has been included in Who’s Who of American Women, Who’s Who in California, and the National Directory of Who’s Who is Executives and Professionals.

Next Step

Please visit our Writing Success page to learn how Susan can help your team write everything faster and better.